Live Answering Service

Answer California’s live telephone answering service provides a variety of highly customizable services designed to meet your needs and your budget. Our pursuit for customer satisfaction is surpassed only by our passion for customer loyalty. When your customers speak with an Answer California Customer Service Representative, our primary goal is to satisfy your customers’ needs helpfully, accurately, and concisely. We are often the first voice people hear when they call your business, and we pride ourselves on answering your phones better than you can!

As customers, patients, and consumers we all desire positive and memorable business experiences. Answer California provides the personable and professional touch to take care of your customers’ needs 24/7, every day of the year. From the beginning of your partnership with us to the first telephone call our Customer Service Representatives receive, Answer California’s 24 hour answering service makes it easy to customize your account.

Answer California’s Answering Service is staffed 24 hours a day, 365 days a year with friendly, knowledgeable Customer Service Representatives. To ensure that our inbound answering services are making the best impressions on your customers, calls are recorded and regularly reviewed by our management staff. Our inbound Customer Service Representatives undergo a rigorous training program before they “go live” answering your calls.

Utilizing the latest in advanced answering service technologies, our Operations Center is equipped with powerful and user-friendly telecommunications systems and software. These applications enhance your customers’ call experience by allowing our Customer Service Representatives to provide timely and accurate information and professionally represent your company, every time, just as you want us to.

The inbound answering services of Answer California provide a wide array of business needs, from assisting customers with ordering products to dispatching medical emergencies. We also offer bilingual answering service in Spanish.

Additional Benefits Include:

  • Award Winning Service
  • Native English-Speaking Operators
  • Native Spanish-Speaking Operators (for bilingual services)
  • Customized Scripting
  • Disaster Preparedness
  • Urgent Call Handling
  • Call Forwarding
  • Small Business Virtual Receptionist
  • 24/7/365 Service