AnswerCalifornia/Veterinarians Call Answering
Whether you are a single (DVM) Doctor of Veterinary Medicine, or a member of a multiple veterinary practice, you will benefit from the customized live answering solutions offered by AnswerCalifornia. Your patients owners want prompt, courteous and reliable responses to their calls when it comes to the care of their beloved animals. AnswerCalifornia is committed to providing the precision and meticulous customized call handling procedures your veterinary practice is known for.
Our Business Support Associates know what is needed to handle all types of veterinary practices; from those that specialize in small animals only to those that have a veterinary practice that handles exotics and domestics, large animals, equine and livestock for ranchers and other breeders.
Veterinary Practice Live Answering Services Include:
- Online Support Via Web Chat and Email
- Live Telephone Answering 24/7/365
- 24/7/365 Online Access To All Account Information
- Emergency Call Screening
- Veterinarian Pages
- On-Line On-Call Dispatch
- Call Patching
- Toll Free Nationwide Phone Numbers
- Instant Direct Messaging (PDA, SMS, IM, Pager, Cell Phone)
- Call Forwarding
- Patient/Time Critical Call Processing
- Online Scheduling and Appointments Management Through Your Web-Based Scheduling System
- After Hours Answering
- Call Transfer and Routing
- Inbound Direct Response
- Free Active Response Tools
- Voicemail Services
- Bilingual Services
AnswerCalifornia extends your office hours, and thereby extends the scope of your customer service capabilities. The Business Support Associates who work for AnswerCalifornia have received training in professionalism, veterinary industry specific communication skills, and each displays a constant level of confident assurance that will reflect positively on your veterinary office.
Your patients will always receive the friendly, professional responses they want, just as if they were speaking to a member of your front office staff. With our dedication to providing the best in-office patient-associate experience possible, your veterinary patients owners will maintain their trust and confidence in your veterinary offices ability to care for their animals needs.
We are not an alternative for 911, and all veterinary emergency calls will be directed to the appropriate emergency veterinary provider for your Veterinary Offices. All non-emergency veterinary patient owner inquiries will be forwarded to your On-Call Staff as directed. AnswerCalifornia stays in a state of constant readiness and preparedness with your staff, so each days On-Call listing is updated according to your Veterinary Offices online system directions.
Our customers enjoy increased patient-client retention and revenue. Advanced technology, professional service, and talented staff enhance both your customer service and your bottom line.
