Answering Service For Universities

AnswerCalifornia/University Call Answering Services

With the increase in job layoffs, economical fallout and other reasons, more and more people are returning to universities to further their educations in hopes of finding careers that are stable and in demand. The single most important fact dealing with those who call universities and other educational facilities is this; If they reach a voicemail, they will most likely call another university on their list. When in-bound call loads exceed your staffing, you can use the help of 24/7/365 live answering professionals like those employed by AnswerCalifornia. Certainly more cost effective that hiring extra personnel, our Business Support Associates only get paid when your calls are going through our system!

Never miss another potential students inquiry again, their need for education is matched by your universities need for enrollment. With the increase in marketing that is taking place by most universities in order to pull the interest of potential students, the increase in calls can be handled by our staff on a part-time basis, during your lunch breaks, after hours and on weekends.

AnswerCalifornia utilizes the latest in technology to ensure your callers every need is supported. With the AnswerCalifornia hosted CRM central database, our associates can interact with your callers through any medium they choose in real-time. New applicants seeking communication with and service from your University will find access to chat, email and phone support with highly skilled, industry specific, educated Business Support Associates.

Every potential student and enrolled students call is answered and handled according to your universities call handling procedures readily displayed on our associates computer screen. We have the capability to take a simple message or move through your educational, financial and student specific, unique communication requirements in order to handle any type of service call. Our associates will offer the greeting callers would receive if they called your offices between 9-5, they will have access to your universities definitive protocols, contact details, services and educational, financial and housing offerings.

University Call Answering Services Include

  • Online Support Via Web Chat and Email
  • Live Telephone Answering 24/7/365
  • Toll Free Nationwide Phone Numbers
  • Call Forwarding
  • Online Scheduling and Appointments Management Through Your Web-Based Scheduling System
  • Instant Direct Messaging (PDA, SMS, IM, Pager, Cell Phone)
  • After Hours Answering
  • Call Transfer and Routing
  • Inbound Direct Response
  • Free Active Response Tools
  • Voicemail Services
  • Bilingual Services

AnswerCalifornia will relay messages or take down pertinent information. We can input information into a fax, email, SMS text message or forward it directly into your Universities web-enabled system.

AnswerCalifornia delivers an account focused attention to details. Coupled with our training program, our associates are fully screened and each has to meet a select standard of performance in customer service and professional demeanor. Our Business Support Associates are after all fielding calls for University professionals who are looking for every advantage over the competition and AnswerCalifornia is a virtual extension of their front office.

AnswerCalifornia has the customized capabilities to provide multi-level data-management, multi-user access, and customer focused support that allows your potential students to have the full access and support they need in order to continue to trust your University student support system.

Universities nationwide have relied on the 24/7/365 live answering services of AnswerCalifornia to ensure their profitability, student retention and productivity increases even when they are not at work.