AnswerCalifornia/Property Management Answering Services
Would your property managementt firm benefit from an ability to access an unlimited staffing potential, fully trained as leasing specialist, and office professionals? Would you like to have that staff available to you after hours, during lunch, over the weekend and have them without having to pay full time benefits or vacation packages? If you answered yes to these questions you will be extremely pleased with our answer!
AnswerCalifornia provides a 24/7/365 Live Answering Service for property management firms, and we have a history of measuring our success by the increased rental revenue, reduced operating cost, high quality services, and happy residents whose maintenance problems are recorded accurately and taken care of swiftly.
With the AnswerCalifornia hosted CRM central database, our associates can interact with your potential lease applicants through any medium they choose in real-time. Lease applicants seeking communication with and applications from your property management will find access to chat, email and phone support with highly skilled, industry specific, educated Business Support Associates.
Every potential renters call is answered and handled according to your company’s call handling procedures readily displayed on our associates computer screen. We have the capability to take a simple message or move through your company specific, unique communication requirements in order to handle a full lease application. Our associates will offer the greeting clients would receive if they called your offices between 9-5, and they will have access to your company’s definitive protocols, contact details, services and company offerings.
AnswerCalifornia will relay messages or lease applications according to your instructions. We can input information into a fax, email, SMS text message or forward it directly into your company web-enabled system. All calls can be transferred directly to you, we can page you with a potential application or we can speak directly with the potential lease holder and answer any application questions directly from your own pre-set answers, and we can even pre-qualify all clients according to your requirements.
Property Management Call Answering Services Include
- Online Support Via Web Chat and Email
- Live Telephone Answering 24/7/365
- Toll Free Nationwide Phone Numbers
- Lease Application Completion
- Direct Transfer of Important Clients Applications
- After Hours Maintenance Solutions
- Inbound Direct Response
- Bilingual Services
AnswerCalifornia delivers an account focused attention to details. Coupled with our training program, our associates are fully screened and each has to meet a select standard of performance in customer service and professional demeanor. Our Business Support Associates are after all fielding calls for property management professionals who are looking for every advantage over the competition and AnswerCalifornia is a virtual extension of their front office.
AnswerCalifornia has the customized capabilities to provide multi-level data-management, multi-user access, and customer focused support that allows your potential clients to have the full access and support they need in order to continue to trust your property management company.
Property Managers nationwide have relied on the 24/7/365 live answering services of AnswerCalifornia to ensure their profitability and productivity increases even when they are not at work.
Our customers enjoy increased lease retention and revenue. Advanced technology, professional service, and talented staff enhance both your customer service and your bottom line.
Call AnswerCalifornia at 1-800-369-8741 and trust us to provide the exceptional property management customer answering service you deserve.