AnswerCalifornia/Physician Groups Call Answering
Recent studies have concluded that patients choose a physician not based on clinical results or needs, but rather based on the positive experiences they have with the office staff of their Physician Groups facilities. This means they were concerned with the accurate and prompt response to request for scheduling appointments, renewing prescriptions, receiving test results, and all forms of what the patient considered vital communications. The need for patient/physician communications do not stop when you go home for the day, and is one reason the live answering services of AnswerCalifornia are so vital.
The shared facilities from which Physician Groups operate makes it convenient for their patients, and while the closeness allows you to share front office staff and records keeping capabilities it also increases the patient load. When your office closes for the day, the needs and concerns of your patients, staff and colleagues continues. With the assistance of AnswerCalifornia, patients and colleagues alike will find that your office is still very much accessible. AnswerCalifornia will provide the 24/7/365 answering services that maintain your professional image and the tools you need to stay in touch with your patients and your staff.
AnswerCalifornia will work with you to design a customized script and call routing diagram that will be based on your Physician Groups front office requirements. We understand the demanding nature of the health care provider industry, and our extensively trained staff of Business Support Associates are here to assist you with answering your calls when you and your office staff are unavailable.
The HIPPA training our Business Support Associates have received allows them to function as a virtual extension of your own Physician Groups office, with speed and precision they handle calls using the correct terminology and your exacting instructions for handling all interactions with your patients and other callers.
Your patients will always receive the friendly, professional responses they want, just as if they were speaking to a member of your front office staff. With our dedication to providing the best in-office patient-associate experience possible, your patients will maintain their trust and confidence in your Physician Groups ability to care for their needs.
Physician Groups Call Answering Services Include:
- Online Support Via Web Chat and Email
- Live Telephone Answering 24/7/365
- Toll Free Nationwide Phone Numbers
- Medical Trained Associates
- Online-On-Call Management
- Doctor Paging
- Instant Direct Messaging (PDA, SMS, IM, Pager, Cell Phone)
- Call Forwarding
- Patient/Time Critical Call Processing
- Online Scheduling and Appointments Management Through Your Web-Based Scheduling System
- After Hours Answering
- Call Transfer and Routing
- Inbound Direct Response
- Free Active Response Tools
- Voicemail Services
- Bilingual Services
We are not an alternative for 911, and all emergency calls will be directed to the appropriate emergency provider for your Physician Groups. All non-emergency inquiries will be forwarded to your On-Call Staff as directed. AnswerCalifornia stays in a state of constant readiness and preparedness with your staff, so each days On-Call listing is updated according to your Physician Groups online system directions.
Our customers enjoy increased patient-client retention and revenue. Advanced technology, professional service, and talented staff enhance both your customer service and your bottom line.