Answering Service For Medical & Healthcare
AnswerCalifornia is proud of our reputation for delivering outstanding, comprehensive answering and messaging services for Medical Offices. We understand the demanding nature of the health care provider industry, and our extensively trained staff of Business Support Associates are here to assist you with answering your calls when you and your office staff are unavailable. The HIPPA training they have received allows them to function as a virtual extension of your own Medical Office, with speed and precision they handle calls using the correct terminology and your exacting instructions for handling all interactions with your patients and other callers.
Your patients will always receive the friendly, professional responses they want, just as if they were speaking to a member of your front office staff. With our dedication to providing the best in-office patient-associate experience possible, your patients will maintain their trust and confidence in your medical offices ability to care for their needs.
AnswerCalifornia operates out of the San Diego area, yet our fortified CRM network reaches out nationwide and forms a bulwark of unique communication options that allow our medical office clients to maintain total contact through any medium with their patients in real-time. The Business Support Associates who work for AnswerCalifornia have received training in professionalism, medical industry specific communication skills, and each displays a constant level of confident assurance that will reflect positively on your medical office.
Medical Offices Call Answering Services Include:
- Online Support Via Web Chat and Email
- Live Telephone Answering 24/7/365
- Toll Free Nationwide Phone Numbers
- Medical Trained Associates
- Online-On-Call Management
- Doctor Paging
- Instant Direct Messaging (PDA, SMS, IM, Pager, Cell Phone)
- Call Forwarding
- Patient/Time Critical Call Processing
- Online Scheduling and Appointments Management Through Your Web-Based Scheduling System
- After Hours Answering
- Call Transfer and Routing
- Inbound Direct Response
- Free Active Response Tools
- Voicemail Services
- Bilingual Services
We are not an alternative for 911, and all emergency calls will be directed to the appropriate emergency provider for your medical office. All non-emergency inquiries will be forwarded to your On-Call Staff as directed. AnswerCalifornia stays in a state of constant readiness and preparedness with your staff, so each days On-Call listing is updated according to your medical offices online system directions.
Our customers enjoy increased patient-client retention and revenue. Advanced technology, professional service, and talented staff enhance both your customer service and your bottom line.
Call AnswerCalifornia at 1-800-369-8741 and trust us to provide the exceptional Medical Office answering service you deserve.