While your regular business hours are regulated by banking authorities, AnswerCalifornia is under no such restrictions and can be there 24/7/365 to take care of all incoming calls from potential loan applicants. Potential clients use their free time to seek the answers they need to questions about financial solutions. Their lunchtimes are used to find information about commercial lending companies, their evenings are filled with online searches for refinancing options and weekends are happily spent researching potential loans for a distinctive automobile. With AnswerCalifornia you never have to lose another promising lead to unreliable voicemail services.
With the AnswerCalifornia hosted CRM central database, our associates can interact with your potential customers through any medium they choose in real-time. Lending applicants seeking communication with and applications from loan modification professionals, lending companies, and mortgage bankers will find access to chat, email and phone support with highly skilled, industry specific, educated Business Support Associates.
Every potential clients call is answered and handled according to your company’s call handling procedures readily displayed on our associates computer screen. We have the capability to take a simple message or move through your company specific, unique communication requirements in order to handle a full loan application. Our associates will offer the greeting clients would receive if they called your offices between 9-5, they will have access to your company’s definitive protocols, contact details, services and company offerings.
AnswerCalifornia will relay messages or loan applications according to your instructions. We can input information into a fax, email, SMS text message or forward it directly into your company web-enabled system. All calls can be transferred directly to you, we can page you with a potential lead or we can speak directly with the potential client and answer any application questions directly from your own pre-set answers, and we can even pre-qualify all clients according to your requirements.
Lending Professionals Clients Services Include
- Online Support Via Web Chat and Email
- Live Telephone Answering 24/7/365
- Toll Free Nationwide Phone Numbers
- Loan Application Completion
- Direct Transfer of Top Lead Grades
- After Hours Lead Capture
- Inbound Direct Response
- Lead Qualification, Lead Grading
- Bilingual Services
AnswerCalifornia delivers an account focused attention to details. Coupled with our training program, our associates are fully screened and each has to meet a select standard of performance in customer service and professional demeanor. Our Business Support Associates are after all fielding calls for lending professionals and Mortgage Brokers who are looking for every advantage over the competition and AnswerCalifornia is a virtual extension of their front office.
No matter which area of financial planning your company supports; loan modification, refinancing or lines of credit for home loans and automobiles, AnswerCalifornia has the customized capabilities to provide multi-level data-management, multi-user access, and customer focused support that allows your potential clients to have the full access and support they need in order to continue to trust your company.
Lending Professionals and Mortgage Brokers nationwide have relied on the 24/7/365 live answering services of AnswerCalifornia to ensure their profitability and productivity increases even when they are not at work.
Our customers enjoy increased client retention and revenue. Advanced technology, professional service, and talented staff enhance both your customer service and your bottom line.