AnswerCalifornia/Homeowners Association Answering Services
For those who perform the duties within a Homeowners Association, fielding inquiries that deal with the (CC&Rs) covenants, conditions and restrictions of your housing development or planned unit development can be a full time job. Coupled with the constant vigilance required to ensure every homes property value is enhanced, common areas likes parks, pools and open waterways with boat launches are kept neat and clean, your time on the phone can become limited.
With the AnswerCalifornia hosted CRM central database, our associates can interact with your HOA members through any medium they choose in real-time. Members seeking communication about a possible CCR violation will find access to chat, email and phone support with highly skilled, industry specific, educated Business Support Associates.
Every call is answered and handled according to your HOAs call handling procedures readily displayed on our associates computer screen. We have the capability to take a simple message or move through your company specific, unique communication requirements in order to handle a full CCR dispute. Our associates will offer the greeting members would receive if they called your offices between 9-5, and they will have access to your company’s definitive protocols, contact details, services and company offerings.
AnswerCalifornia will relay messages according to your instructions. We can input information into a fax, email, SMS text message or forward it directly into your company web-enabled system. All calls can be transferred directly to you, we can page you with a potential crisis situation or we can speak directly with the member and answer any questions directly from your own pre-set answers according to your requirements.
Homeowner Association Clients Services Include
- Online Support Via Web Chat and Email
- Live Telephone Answering 24/7/365
- Toll Free Nationwide Phone Numbers
- Direct Transfer of Important Member Issues
- After Hours Maintenance Solutions
- Inbound Direct Response
- Bilingual Services
AnswerCalifornia delivers an account focused attention to details. Coupled with our training program, our associates are fully screened and each has to meet a select standard of performance in customer service and professional demeanor. Our Business Support Associates are after all fielding calls for Homeowner Association professionals and AnswerCalifornia is a virtual extension of their front office.
AnswerCalifornia has the customized capabilities to provide multi-level data-management, multi-user access, and customer focused support that allows your members to have the full access and support they need in order to continue to trust your HOA and its ability to handle their problems.
Homeowners Association’s nationwide have relied on the 24/7/365 live answering services of AnswerCalifornia to ensure their productivity increases even when they are not at work.
Advanced technology, professional service, and talented staff enhance both your customer service and your bottom line.