Counseling Call Answering Services

AnswerCalifornia/Counseling Center Call Answering

Those who are in need of outpatient mental health services such as emotional or psychological counseling, do not need to be put off by a voicemail message or a recording that says call back later when it is more convenient. That is why we here at AnswerCalifornia have ensured the 24/7/365 live answering services we provide are here to stand behind and support all Counseling Offices, no matter if your patient load consist of individuals or groups in need of psychiatric counseling, substance abuse services, sexual assault services or outreach programs.

AnswerCalifornia is proud of our reputation for delivering outstanding, comprehensive answering and messaging services for Counseling Offices. We understand the demanding nature of the health care provider industry, and our extensively trained staff of Business Support Associates are here to assist you with answering your calls when you and your office staff are unavailable. The HIPPA training they have received allows them to function as a virtual extension of your own Counseling Office, with speed and precision they handle calls using the correct terminology and your exacting instructions for handling all interactions with your patients and other callers.

As an outsource solution for counseling offices, the AnswerCalifornia associates have been trained to answer your calls with the same sense of urgency, care and compassion as the mental health care providers we support. Each has received the training that allows them to respond to a callers needs, whether those needs are defined by an urgent interaction by the proper authorities or directions that are clear and concise that lead them to the right crisis hotlines-which we can set-up and man with the proper professionals, and each delicate call is handled with the empathy, care and concern your callers deserve.

Counseling Offices Call Answering Services Include:

  •  Online Support Via Web Chat and Email
  • Live Telephone Answering 24/7/365
  • Toll Free Nationwide Phone Numbers
  • Medical Trained Associates
  • Online-On-Call Management
  • Counselor Paging
  • Instant Direct Messaging (PDA, SMS, IM, Pager, Cell Phone)
  • Call Forwarding
  • Patient/Time Critical Call Processing
  • Online Scheduling and Appointments Management Through Your Web-Based Scheduling System
  • After Hours Answering
  • Call Transfer and Routing
  • Inbound Direct Response
  • Free Active Response Tools
  • Voicemail Services
  • Bilingual Services

We are not an alternative for 911, and all emergency calls will be directed to the appropriate emergency provider for your Counseling Office. All non-emergency inquiries will be forwarded to your On-Call Staff as directed. AnswerCalifornia stays in a state of constant readiness and preparedness with your staff, so each days On-Call listing is updated according to your Counseling Offices online system directions.

Our customers enjoy increased patient-client retention and revenue. Advanced technology, professional service, and talented staff enhance both your customer service and your bottom line.

Call AnswerCalifornia at 1-800-369-8741 and trust us to provide the exceptional Counseling Office answering service you deserve.