AnswerCalifornia/Construction and Contractor Call Answering Services
As a professional contracting business, those who own and operate Construction and Building Firms are constantly stretching their time, their skills, and their energy. Your phones ring in the office and on every job site, sub-contractors need advice or extensions, property owners want to make changes, lending companies want to know when work will begin or construction will be completed. The list goes on and on. You are in constant demand and in need of respite from professional office staff that you currently do not have an abundance of. Along with the daily need for assistance, you are now in need of weekend support for when the office is closed.
What do you do? You call AnswerCalifornia and let our Business Support Associates take care of all your front office staffing needs when your staff is overloaded or short-handed.
Our Business Support Associates perform a wide range of services and act as your virtual front office. With our integrated CRM systems, we can tie directly into your appointment book and you will never miss another appointment, have your daily appointments updated as clients call in, and have every phone call answered when you and your staff are overwhelmed with business volume or it is after hours.
We handle the front office task for a number of different contractor and building firms. We are familiar with the terminology and needs of all types of subcontractors like those who perform the following:
- Foundation Layers
- Plumbing and Pipe Fitters
- Masonry Masters
- Utility Providers
- Pest Control
- Garage Door Installers
- and more besides
AnswerCalifornia will relay messages or client calls according to your instructions. We can input information into a fax, email, SMS text message or forward it directly into your company web-enabled system. All calls can be transferred directly to you, we can page you with a potential problem, scheduling change or we can speak directly with the sub-contractor or client and answer any questions directly from your own pre-set answers clients according to your requirements.
Construction and Building Call Answering Services Include
- Online Support Via Web Chat and Email
- Live Telephone Answering 24/7/365
- Toll Free Nationwide Phone Numbers
- Call Forwarding
- Online Scheduling and Appointments Management Through Your Web-Based Scheduling System
- Instant Direct Messaging (PDA, SMS, IM, Pager, Cell Phone)
- After Hours Answering
- Call Transfer and Routing
- Inbound Direct Response
- Free Active Response Tools
- Voicemail Services
- Bilingual Services
AnswerCalifornia has taken all of the guesswork out of hiring a professional live answering service. Every call that is forwarded to our CRM Network is answered using your company name. With our staff of professionals, your Construction and Building clients specific needs will be met even easier with the help of Active Response Tools that work with your already existing websites.
Our customers enjoy increased client retention and revenue. Advanced technology, professional service, and talented staff enhance both your customer service and your bottom line.