AnswerCalifornia/Casino Call Answering Services
When vacationers and those who are looking for a night of fun want the best that entertainment can provide, they most likely think of the glitz and glamour provided by Casinos, with the lavish luxury of an exotic resort thrown in. Callers seeking reservations or information have several choices in casinos in any given state, and will not wait on hold for your staff to find time to answer their calls; no, they will be calling the competition. If you want your callers to find your casino prepared at any time, investing in cost effective live answering service from Answer California will ensure they are kept happy 24/7/365.
With service that is as first class as your casino amenities, our Business Support Associates answer every call with friendly, courteous, upbeat responses scripted by you. With our unique ability to handle all calls transferred from your casino, your callers will never know they are not speaking directly with your front office or reception area. Callers can call on your classic toll free number, local number or a complimentary toll free number provided by Answer California.
You never have to worry about our associates ability to handle your clientele, each receives service specific training, motivational coaching and are premiere customer service representatives.
Clients and customers both will receive fresh voices with every call. It has been statistically proven that those who call hospitality services are more likely to book and keep reservations when those reservations are made with a person, rather than a voicemail.
AnswerCalifornia offers both live and automated services that include Interactive Voice Response (IVR) and live answering capabilities. With the AnswerCalifornia hosted CRM central database, our associates can interact with your customers through any medium they choose in real-time. New guest seeking communication with and service from your Casinos service will find access to chat, email and phone support with highly skilled, industry specific, educated Business Support Associates.
Every potential guest or visitor call is answered and handled according to your company’s call handling procedures readily displayed on our associates computer screen. We have the capability to take a simple message or move through your company specific, unique communication requirements in order to handle any type of reservation or customer service call. Our associates will offer the greeting clients would receive if they called your offices between 9-5, they will have access to your company’s definitive protocols, contact details, services and company offerings.
AnswerCalifornia will relay messages or take down pertinent information. We can input information into a fax, email, SMS text message or forward it directly into your company web-enabled system.
AnswerCalifornia delivers an account focused attention to details. Coupled with our training program, our associates are fully screened and each has to meet a select standard of performance in customer service and professional demeanor. Our Business Support Associates are after all fielding calls for Casino owners and management professionals who are looking for every advantage over the competition and AnswerCalifornia is a virtual extension of their front office.
AnswerCalifornia has the customized capabilities to provide multi-level data-management, multi-user access, and customer focused support that allows your current guest and future guest to have the full access and support they need in order to continue to trust and have a fabulous time visiting your Casinos.
Casinos nationwide have relied on the 24/7/365 live answering services of AnswerCalifornia to ensure their profitability and productivity increases even when they are not at work.
Our customers enjoy increased guest returns, productivity and revenue. Advanced technology, professional service, and talented staff enhance both your customer service and your bottom line.