AnswerCalifornia/Airline and Aircraft Call Answering Services
AnswerCalifornia is a 24/7/365 corporate live answering service that is there when you are busy elsewhere. We provide an extensive array of customized communication solutions for large airlines and small private airlines. In order to maintain a successful airline business in the domestic or global market, your company needs to be available with immediate support for every incoming call, fax, request for service, outbound messages for emergency alerts to ensure your clients, pilots, maintenance staff and airline control staff all stay on top of vital information as it comes in.
Outsourcing your calls; both inbound and outbound, is a strategic resource that is cost effective, and with today’s technological advances in communication sources it is easier than ever to tie one system to another without link failures. AnswerCalifornia has the resources for extending your front office staff without paying full time employee rates or benefits. We can assist you in gaining your goals in business objectives, customer service and budget slimming. Our range of flexible solutions provide the optimum in customer support by offering necessary services around the clock, while your staff is off, out to lunch or busy with clients.
AnswerCalifornia can treat each caller as the important client they are. Each individual will receive the precision services as you direct. Our associates work side by side with you or your airline staff to ensure all protocols, directives, and company policies are delivered as if they were speaking directly with your front office.
We can enhance the support for regional and community based airlines by providing the knowledgeable, well trained, passenger service representatives your company needs. Each associate is trained in airline protocol, rules and regulations, and will be up to date with all the requirements of your specific airline company.
When passengers call you and the call is forwarded to AnswerCalifornia, the telephone answering procedures you want will be in place. The travel based software programs you use, will be available through our CRM system, and our associates will respond with the information your passengers are requesting in compliance with your directives.
Storms can take down power lines, and phone lines, knock out internet and cell service, and our Business Support Associates are here for just such emergencies. We can answer your airlines calls for you, and be there with professionally trained associates who know how to help passengers during stressful and hectic crisis situations.
Every potential clients call is answered and handled according to your company’s call handling procedures readily displayed on our associates computer screen. We have the capability to take a simple message or move through your company specific, unique communication requirements in order to handle any type of service call. Our associates will offer the greeting clients would receive if they called your offices between 9-5, they will have access to your company’s definitive protocols, contact details, services and company offerings.
Airline and Aircraft Call Answering Services Include
- Online Support Via Web Chat and Email
- Live Telephone Answering 24/7/365
- Toll Free Nationwide Phone Numbers
- Call Forwarding
- Online Scheduling and Appointments Management Through Your Web-Based Scheduling System
- Instant Direct Messaging (PDA, SMS, IM, Pager, Cell Phone)
- After Hours Answering
- Call Transfer and Routing
- Inbound Direct Response
- Free Active Response Tools
- Voicemail Services
- Bilingual Services
AnswerCalifornia will relay messages or take down pertinent information. We can input information into a fax, email, SMS text message or forward it directly into your company web-enabled system.
AnswerCalifornia delivers an account focused attention to details. Coupled with our training program, our associates are fully screened and each has to meet a select standard of performance in customer service and professional demeanor. Our Business Support Associates are after all fielding calls for Airline professionals who are looking for every advantage over the competition and AnswerCalifornia is a virtual extension of their front office.
AnswerCalifornia has the customized capabilities to provide multi-level data-management, multi-user access, and customer focused support that allows your potential clients to have the full access and support they need in order to continue to trust your Airline.
Airlines nationwide have relied on the 24/7/365 live answering services of AnswerCalifornia to ensure their profitability, client retention and productivity increases even when they are not at work.