Consumers are looking for firms they can associate with. At AnswerCalifornia, we have dedicated most of our resources to help investors develop a great relationship with their consumers. We have achieved this through our superior answering services. Our services can help support your San Diego clients in a number of ways.
Offer live agents, not answering machines
Long gone are the day people had to put up with the annoying options of a call answering system. Today, when most clients end up with a prerecorded message, the first thing they do is misjudge you. To make sure you never lose your clients due to the lack sufficient manpower, AnswerCalifornia has come up with the largest team in San Diego. Regardless of the size of your call volume, all your callers will be handled by a live agent. What is more is that we strive to answer 90% of the calls within the first four rings. Live agents give better support than the answering machines which have limited response options.
Consumers will always have questions regarding a specific product or service. Most of these questions are repeated on an everyday basis. To support your clients better, our call answering associates will have the answers to frequently asked questions. We do this by constantly informing them of the changes in your company and by educating them extensively about your products and services. Their understanding of your firm’s ideals enables them to respond to questions appropriately. This will significantly reduce the workload of your onsite receptionist and the number of emails you receive.
Give 24/7 support services
Your clients may have seething questions at any time of day. To make sure they get the answer they need promptly, we offer 24/7 customer support services. This will further enable you to handle both local and international clients. Our highly trained and motivated associates will continue to support your San Diego clients long after you have left for the day.
Help with appointment management
This is another great way through which we will help support your clients. Some of your clients are in different time zones and may only be available when you are off for the day. This is why we offer round the clock support services. In addition to our 24/7/365 support, we will help with appointment management. We are able to achieve this by making use of your online calendaring system. This system enables us to view your free schedules and make or cancel appointments appropriately.
Offer bilingual services
Not all your clients can converse in English. As a result, we have a team of associates fluent in both English and Spanish. This team will help you expand your market reach.
Our services have solely been tailored to support your San Diego clients. All you need to do is give us the go-ahead. Give us a call today.