Universities are more than a learning institution. There is a lot that goes on daily. Most of the departments operate independently. Considering students and governing bodies will always be in dire need of information, it is critical to maintain a reliable channel of communication. This is where AnswerCalifornia comes in. We specialize mainly on call answering and our services will help universities San Diego in more ways than one.
Keep the institution running
Universities receive calls from both local and international callers. At times, most of these calls come in when the receptionists have left for the day. To make sure this does not happen, we offer 24/7 call answering services, 365 days a year. Our highly trained and experienced call answering associates will respond to calls regardless of whether it is a holiday or not. Our primary services include:
- After hours answering
- Call forwarding
- Call routing and transfer
- Voicemail services
- Virtual office services
- And more
Manage the call volume
As aforementioned, San Diego universities deal with many departments and individuals. As a result, the call volume is normally high. This can be overwhelming especially where the manpower is wanting. AnswerCalifornia has a large team of call answering professionals to handle the calls within the first four rings. We are a call answering service provider and our primary goal is to guarantee reliability. Our staffs work in shifts and will be available round the clock to manage your callers and direct them to the relevant departments or individuals when needed. This means you do not have to hire more staffs to handle the calls or direct people to the answering machine.
Lower operating costs
It is apparent that working with our staffs will help reduce your operating costs. This is for the fact that you will not need to hire new staffs or manage your onsite call center in any way. Our services relieve you of the burden of setting up a call center. We will do everything on your behalf and answer all the calls in your name. We offer a range of services to Universities San Diego at a single monthly price.
Universities will always receive visitors. This is why we have come up with an appointment management service. With this service, we utilize an online calendar to manage appointments. We can set new appointments based on your schedules, cancel old ones and remind you of appointments. In addition to that, we will make calls to ensure people do not miss their appointments.
Improve your reputation
The beauty of working with AnswerCalifornia is being able to elevate the image of your department. We are a call answering service provider. As a result, we invest significantly in our systems and associates. All our staffs are screened and trained prior to hiring. We have a team of onsite technicians who monitor our systems. Our goal is to provide the most specialized and comprehensive call answering service to you.
Our services to San Diego universities are only a call away. Give us a call today and we will work together in designing a package that is perfect for you.