Regardless of the time, people will always have the need to change their appointments. Instead of routing their calls to your voice mail or other sophisticated communication channels, it is better to work with us. We are always available to handle your clients’ needs 24/7/365. We will make the necessary appointment changes and answer questions while you are sound asleep after hours. Our answering services can help counseling offices San Diego in many ways.
Appointment management
As aforementioned, clients can have a change of heart at any time of day and change their appointments. Our services guarantee that they never end with the voice mail. Their calls will always be answered by a live agent who is both professional and caring. We make use of your online calendar to manage appointments. This means no reservation will ever be an intrusion.
Answer California appointment management services include both inbound scheduling and outbound reminders via telephone or email. When the time is near, we always remind your clients of their appointments. This will ensure that there is a larger turn up.
Communication management
Answer California will help your offices grow by offering superior communication management services. When it comes to call handling, we handle them based on your established protocols. We seldom forward a call unless you specifically requested us to. Our professional team will liaise with you to learn as much as possible about your San Diego counseling offices. They will then use this information to answer your clients’ calls accordingly. The extensive training given to our staffs equip them to answer clients’ questions appropriately. We will help you with call answering, email management as well as online chats.
Staffing and maintenance
The best thing about working with us is never worrying about staffing and system maintenance. To address the needs of counseling offices, we use state-of-the-art technological tools to handle all calls. We work for you but we are a completely separate entity. This means you never have to worry about maintenance and staffing costs. After contracting us to work for you, we will personally hire and train our staffs to meet and exceed your expectations. Never worrying about your call center will help you to better concentrate in your counseling offices San Diego.
24/7 support
Regardless of how motivated you are to help your business grow, it is always difficult to run an onsite call center that works round the clock. More often than not, you will end up incurring more than you are making. This is where we come in. Answer California has a huge team of professionals who work in shifts. We are able to offer unswerving customer support service 24 hours a day, 7 days a week and 365 days a year.
Outsourcing to us is the best thing you can do for your San Diego counseling offices. Not only will we save you time and money but also help your client base grow. This is because our professional services always yield improved reputation. Contact us today for a package that will help your counseling offices flourish.
