AnswerCalifornia/Hospital Call Answering
Modern medicine requires a hospital to have a first rate live answering service that is designed to filed all communications regardless if the medical staff, support staff or front office staff is in for the day or out. Patients and their families, physicians, contractors, insurance carriers and emergency staff require assistance they know they can trust to be courteous, meticulous and accurate at all times. AnswerCalifornia provides that assistance with our precision focused live answering service.
A normal day for hospitals and urgent care facilities are filled with crisis situations, and the simple act of answering a phone call with a prompt response is a basic requirement in order to alleviate wait times during high volume call periods. Especially during these times of economic upheaval when hospitals are having to cut staff, AnswerCalifornia can take up the slack, and save your hospital money by only charging when our Business Support Associates are actually fielding calls and taking messages.
AnswerCalifornia provides the services that keep hospitals and urgent care facilities running smoothly, their patients and their patients families stress is alleviated because we take care of the office while your hospital staff takes care of the patients, and your hospital staff never misses a single call that needs immediate attention.
Hospital Live Call Answering Services Include:
- Hospital Answering Service Trained Associates
- Online-On-Call Management
- Emergency Call Screening
- Doctor Referral Request
- Doctor/Surgeon Paging
- Instant Direct Messaging (PDA, SMS, IM, Pager, Cell Phone)
- Call Forwarding
- Patient/Time Critical Call Processing
- Online Scheduling and Appointments Management Through Your Web-Based Scheduling System
- Appointment and Scheduling Confirmation Calls
- Patient Lab Results Notifications
- Patient Prescription Reminder Outbound Calls
- Prompt Routing Of All Emergency Messaging
- Provide Accurate, Precise Pre-Surgical Instruction Reminders
- Complete Data-Base Management (Emergency and On-Call Scheduling)
- After Hours Answering
- Call Transfer and Routing
- Inbound Direct Response
- Free Active Response Tools
- Voicemail Services
- Bilingual Services
AnswerCalifornia knows that when your patients call they deserve the best customer service, and we are dedicated to maintaining the high level of courteous, professional customer service that ensures your patients and their families trust in your hospitals capabilities never falters.
When your hospital patients are used to being serviced with discretion, anonymity and quiet confidence, the Business Support Associates at AnswerCalifornia will handle your patients with the same sense of respectful propriety. Here at AnswerCalifornia we take adherence to confidentiality and privacy policies seriously. Your patients and staff never have to worry, our compliance to patient privilege is 100%.
Our customers enjoy increased patient-client retention and revenue. Advanced technology, professional service, and talented staff enhance both your customer service and your bottom line.