With medical expertise being paramount for a healthcare organization, clients are no longer basing their choice of clinic or hospital solely on professionalism. There are many more factors they look at in order to narrow down the list. One of the areas being given more attention today is that on customer support service. This is in relation to call handling. If you are looking for a way to lure more clients, you need to make a considerable investment on your medical receptionist service San Diego. Answer California makes sure you achieve this without incurring huge expenses.
Live answering services
When it comes to the medical receptionist service, most of the time is spent answering questions and handling a load of other irrelevant calls. To make sure your staffs never spend time on calls that may never benefit your clinic, we offer you live answering services which includes screening and messaging. When calls are made to you, they are directed to our lines where patients get to talk with trained medical receptionist. We help you deal away with the repelling issue of your callers ending with the voice mail or a sophisticated phone tree. We ensure your clients never again feel ignored and that their needs are met in the most professional way possible. What is more is that we offer you daily quality assurance sampling messages. This helps you gauge the accuracy of your receptionists.
Immediate call processing
The most repelling practice of any organization is that of sending callers to the voice mail. Few people take the time to talk to an answering machine. When someone calls you two to three times and finds himself with the answering machine, chances are he will turn away. Answer California ensures this never happens. Our staffs are always ready and available 24 hours a day, 365 days a year. We will handle your calls immediately, transfer them if necessary and make the necessary dispatches. We follow your recommendations when handling calls.
During the rush hour, it is easy for your customer support staffs to be overwhelmed. We are here to help. We have a large team of highly motivated and trained staffs. We answer both patient and member calls. It does not matter whether it is a morning rush or afternoon crunch, our large team of live receptionists will always be there to offer you an unswerving San Diego medical receptionist service.
Answer California will not only help you answer calls but also give appropriate answers to your patients and make appointments using your web-based calendaring system. We can give answer to all questions relating to benefits, eligibility and scheduling. We can also cancel or change appointments. The support we offer your medical receptionist service San Diego will mostly build your reputation and save you time.
We are here to provide compassion and promote efficiency. To enjoy our state-of-the-art call center technology and the support of a highly trained medical call answering team, contact us today. We will help you tailor a package that is ideal for you.