AnswerCalifornia/Cable TV Provider Call Answering Services
When you are a 24 Hour Cable TV Provider, you can be assured of one thing; your customers are going to expect 24 Hour, 7 Days A Week, 365 Days A Year customer support that makes them happy. Along with 24 hour television, most cable providers today are also offering bundle packages that include internet and phone service, and this leads to triple the problems, and only the same staff you had in the beginning.
If you are looking to save money by keeping staffing cost low, and yet maintain the same high level of customer support your reputation guarantees, then the professional cable TV live answering service provided by AnswerCalifornia can make your customers happy, lower your cost, and deliver the television cable, internet and phone support your customers need.
AnswerCalifornia offers both live and automated services that include Interactive Voice Response (IVR) and live answering capabilities. With the AnswerCalifornia hosted CRM central database, our associates can interact with your customers through any medium they choose in real-time. New applicants seeking communication with and service from your Cable TV Provider service will find access to chat, email and phone support with highly skilled, industry specific, educated Business Support Associates.
Every potential clients call is answered and handled according to your company’s call handling procedures readily displayed on our associates computer screen. We have the capability to take a simple message or move through your company specific, unique communication requirements in order to handle any type of service call. Our associates will offer the greeting clients would receive if they called your offices between 9-5, they will have access to your company’s definitive protocols, contact details, services and company offerings.
AnswerCalifornia will relay messages or take down pertinent information. We can input information into a fax, email, SMS text message or forward it directly into your company web-enabled system.
AnswerCalifornia delivers an account focused attention to details. Coupled with our training program, our associates are fully screened and each has to meet a select standard of performance in customer service and professional demeanor. Our Business Support Associates are after all fielding calls for Cable TV Provider professionals who are looking for every advantage over the competition and AnswerCalifornia is a virtual extension of their front office.
AnswerCalifornia has the customized capabilities to provide multi-level data-management, multi-user access, and customer focused support that allows your customers to have the full access and support they need in order to continue to trust your Cable TV Provider company.
Cable TV Providers nationwide have relied on the 24/7/365 live answering services of AnswerCalifornia to ensure their profitability and productivity increases even when they are not at work.
Our customers enjoy increased client and customer retention and revenue. Advanced technology, professional service, and talented staff enhance both your customer service and your bottom line.
